Where can I find my tracking number? Your tracking number is included in the shipping confirmation email sent after your order has been dispatched.
Why does my tracking show no updates? Tracking information may take 24–48 hours to appear after the parcel has been shipped. Updates are provided by the shipping carrier and may vary depending on the logistics provider and
Returns & Refunds
Yes, we accept returns and offer refunds, with the exception of certain special circumstances. For full details, please refer to ourReturn Policy.
We offer a 30-day return policy. You have30 calendar days from the date your item is delivered to request a return.
1. Defective, Damaged, or Wrong Items (Full Refund) Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately (within 7 days of delivery) at Service@fisoew.com with photos of the issue.
Result: For verified quality issues, shipping damage, or incorrect items sent by us, we will provide a Full Refund. We will cover the necessary shipping costs in these scenario.
2. For returns due to personal preference (e.g., changed mind, ordered wrong size, didn't like the style/color, or slight color differences due to monitor settings):
Restocking Fee: A 15% restocking fee will be deducted from your total refund amount to cover processing and handling.
Shipping Costs: Customers are responsible for the return shipping costs.
Result: A 15% restocking fee will be deducted from your total refund amount to cover processing and handling.
Customers are responsible for the return shipping costs.
3.Refund Processing Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Timeline: If approved, your refund will be processed within 7 business days.
Method: A credit will automatically be applied to your original method of payment. We do not refund to third-party accounts or alternative methods.
Exceptions / Non-Returnable Items Final Sale / Clearance: All items marked "Clearance," "Final Sale," or with a discount of 70% or more are non-returnable and non-exchangeable unless confirmed defective.
Hygiene: Custom products and personal care goods cannot be returned.
Gift Cards: Gift cards are non-refundable.
Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
2. Pay With Credit/Debit Card
The credit card companies listed above are the most commonly used credit cards on this website. Please note that Fisoew does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
