Shipping Policy

  Fisoew is devoted to delivering your orders with maximum speed and safety. We appreciate your patience and ask that you carefully review the following shipping policy.

1. Order Processing Time

  After the order has been paid, the warehouse needs 1-2 business days to process your order and 9-12 business days for shipping time. You will receive a notification once your order has been shipped.We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.

Standard Processing: For most orders , we process and dispatch orders within 1-2 business days. During holidays,order processing time may be extended to 2-4 business days

 

2. Shipping Time & Costs

For Order Over $89 and above Enjoy FREE Standard Shipping:

  • Standard Shipping (9-12 Business Days): FREE
  • Expedited Shipping (6-8 Business Days): $9.99

For Orders Below $89.00:

  • Standard Shipping (9-12 Business Days): $9.99

  • Expedited Shipping (6-8 Business Days): $15.99

Note: Delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.


3. Shipping Destinations

 

European Union (EU) & European Economic Area (EEA)
United States (US)
Other International Destinations: Canada, Australia, New Zealand, the United Kingdom (UK), Switzerland, Japan, South Korea, and select countries in Southeast Asia and Latin America.
If your country/region is not listed, please contact our customer service team for assistance

 4. Order Tracking


- Tracking Number: Once your order is dispatched, we will send you an email with a tracking number and a link to the carrier’s tracking page. You can also find your tracking number by logging into your Fisoew account and navigating to “My Orders”.
- Tracking Updates: The carrier will update the tracking information as your package moves through the shipping process (e.g., “Dispatched from warehouse”, “In transit”, “Out for delivery”, “Delivered”). Tracking updates may take 24-48 hours to appear after dispatch, depending on the carrier.

 5. Shipping Information & Address Accuracy


It is your responsibility to provide accurate, complete, and up-to-date shipping information (including full name, street address, city, postal code, country, and phone number) when placing your order. Please note the following:
- Incorrect or incomplete shipping information (e.g., missing apartment number, wrong postal code, misspelled city name) may result in delivery delays, lost packages, or returned orders. We are not responsible for any additional costs or delays caused by incorrect shipping information.
- If you need to change your shipping address after placing your order, please contact our customer service team immediately. We can only modify the shipping address if the order has not yet been dispatched. Once the order is dispatched, we cannot change the address, and you will need to contact the carrier directly for assistance.

6. Contact Information


If you have any questions, concerns, or need assistance with shipping (e.g., tracking your order, changing your shipping address, reporting a lost/damaged package), please contact our customer service team:
- Email: Service@FiSoew.com
- Business Hours: Monday-Friday, 9:00 AM - 9:00 PM PST]
We aim to respond to all shipping inquiries within 1-2 business days and resolve issues as quickly as possible.